THE LIFT COMPANY PTY LTD
 

INSTALLATION AND AFTER SALES-SERVICE


INSTALLATION


STANDARDS APPLIED 

INSTALLATION AND SERVICING


The Installation of your approved lift is managed throughout the entire construction phase:

  • Pre-installation site visit to ensure building site and shaft readiness
  • Registration of your lift with Department of Labour regulation
  • Health and Safety standards during the installation process. THE LIFT COMPANY'S appointed Health and Safety [officer] Management is:  Cape Health and Safety PTY LTD.  
  • Independent Inspector, lift inspection prior to Hand-over




  • SANS 1545 [South African National Standards]
  • DOL (Department of Labour SA) Routine Annexure A, B and E (including Independent Lift Inspector Assessment)
  • ISO 9001 [Manufacturing)
  • ISO 14006 [Eco Design on selected Europe Orona Green Brand]
  • Green Building Council [Wesant-South Africa]
  • Health and Safety Regulations [Department of Labour]



 


AFTER SALES SERVICE OPTIONS

 

 


CUSTOMER SERVICE MODEL

 



  1.  Within  Manufacturers Warranty Period:  Routine Service compliance and DOL  Regulation (SA)
  2.  Out of Warranty Period:  Routine Preventive and Corrective Service and DOL Regulation (SA) Compliance
  3. Out of Hours  Breakdown Management:   [customer support 24/7/365]  human entrapment rescue, production downtime management and perishable goods.
  4. Regulation Compliance Management:   Routine Independent audit and inspection [DOL Regulation (SA)]



  1. Local expertise with global support
  2. Multi-brand competence development - experience in working on all models of lifts
  3. Spare parts supply management [ex stock -Ex KZN and ex Europe]
  4. Health and Safety Management
  5. DOL (Department of Labour) Compliance SANS 1545
  6. Annexure A, B and E inspections (external audits)
  7. Service and Customer Care Culture [accountability, reliability]
  8. Transparency - Total lift care and information through external lift inspectors audits
  9. Processing of real-time data: ensuring contracted responses are met, with escalation processing
  10. Record Keeping DOL Regulation (SA) (a) to flag repeat faults (early warning)  and (b) prevention/corrective action to prevent breakdown


 

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